YES! We offer a 3-year warranty. It is important to note that, as a natural material, it is normal for solid wood to show variations in size, color, texture, and micro-cracks during its maturation, which are intrinsic to the product and are not considered defects.
Our raw material is solid wood from sustainable forest management, certified by IBAMA, n° 6447757, contributing to the development and growth of nature without harming it. A large part of the raw material we use is considered waste by the traditional timber industry. Here, cracks, organic elements, and knots are the highlight of the piece!
YES! We deliver throughout Brazil and worldwide.
YES! We have a curated catalog of chairs, stools, lounge chairs, and swings. Options include aluminum with nautical rope, wood with leather, polypropylene, mesh, etc. An incredible variety to suit any style and environment, without compromising on quality.
Click here to access it.
YES! If you liked a ready-made piece in stock but want to make changes to it, it is possible. E.g., a cut to shorten the length, a hole for a siphon and faucet, a cut for outlets, adding a champagne bucket or burner to coffee tables, etc.
We have 3 types of shipping:
*Our team does not carry items up stairs or perform hoisting. Please contact customer service for more information.
YES!
You can visit our physical stores in São Paulo Capital, Campinas/SP, or Salto/SP.
We also have pieces in showrooms in Germany and the United States.
YES! There, you will find pieces produced by ArboREAL, to serve as inspiration for your order. We always remind you that, as it is a natural product, each piece is unique and there will never be two identical pieces.
YES! However, we do require a 10% deposit of the item's value to hold it for you, as each item is unique and others may be interested.
YES! In the maintenance kit, you receive:
YES! You can sign up for our semi-annual maintenance service. For now, this service is only available for the states of SP and RJ.
Contact our team to learn more.
NO! We do not currently offer this service. However, we do offer rebate service for clips and the clips themselves when necessary. Installation is not complex and can be done by the site manager.
NO! We do not currently offer this service. However, our team is available to answer any questions you may have during the process, and if you need support, we will be happy to help.
YES! We have some models available on our website.
You are entitled to one free re-fabrication for standard parts, if the part does not meet the previously agreed specifications. Non-standard parts, with cuts or holes, incur a 30% fee of the product value for the fabrication of another part.
YES! However, we ask you to notify the logistics department at least 7 days in advance of the previously agreed date.
YES! After you place your purchase order, our Logistics department will contact you to pre-schedule an approximate delivery date. After the piece is produced, we send photos of it ready and schedule the exact delivery date (for Consolidated mode) or dispatch/pickup date (for Carrier and Pickup modes).
NO! We do not supply glass tops.
We offer clear, green, gray, or bronze glass options, all tempered for your safety. The patterned glass option is only available for the state of São Paulo.
The average review time is 15 business days, which may vary depending on the chosen finish, legs, and accessories.
NO! We do not currently offer this service.
However, when shipping is in the Consolidated category, our team monitors the lifting process and assembles the piece at its final destination.
YES! Assembly is very simple and we offer full support.
We also provide the screws, brackets (when necessary), and tools for assembly.
YES! If the customer does not need the legs or wants to have them made by another supplier, it is possible to buy only the tabletop.
YES. We have a wide variety of options for table legs and other parts. They influence the style and price of each piece. You can ask your salesperson for them during negotiation. If you would like a specific model, we can check the possibility of manufacturing it.
YES. The only note is that we ask for at least 5 cm distance from the edge of the table.
The average manufacturing time is 20 business days, which may vary according to the finish, feet, and accessories chosen. Please remember that this is the manufacturing lead time, not the delivery or revision lead time.
Our products are finished with ArboREAL oil, a high-tech imported oil that saturates wood fibers and prevents them from staining or absorbing liquids, in addition to giving the wood a natural and velvety finish.
We also offer varnish, black oil, and ebonizing (shou sugi ban) options.
YES! Our products are made with high-quality, durable wood and can be exposed to the elements. However, the finish will need to be varnish, and you will have to maintain the piece more frequently.
In our e-commerce, we have a few options available.
To see more pieces not listed on the website, simply contact our consultants via WhatsApp, informing them of the type(s) of piece(s) you are interested in.
NO! We have a SUPER STOCK of more than 500 ready-made pieces, but we do ask for time to review them. During this review, we re-polish and apply the finish and bases, ensuring that the piece will arrive in perfect condition for you.
YES! We make custom pieces with the size, legs, and style you need. We also create projects according to your architect's/designer's specifications. In specific cases, we even ask the client for a mold. We always send a photo of the product before delivery.